1-GENERAL TERMS AND CONDITIONS OF SALE

Wugum Netherlands KVK 7040221: Address: Singel 1940/1945 nr. 195 Te Oss

KvK: 70402221
Btw nr.: NL113614895B01

Telefoon nr: 06 39 450 150

When placing an order on our website wugum.nl you accept our sales conditions described here.

All prices on this website include taxes (VAT).

For any question or question that is not described in this section, you can ask a question by e-mail or via our contact page.

2-ACCEPTED PAYMENT METHODS:

A) -PAYMENT With iDEAL

You can use your iDEAL account for the payment of your order. You will be forwarded to your bank's iDEAL website to pay your payment. Through your email you receive the confirmation of your order and payment.

B) -PAYMENT WITH CREDIT / DEBIT CARD.

Payment is made through a connection to the secure Stripe payment platform that is responsible for the transaction. MasterCard, Visa, American Express, Discover and Diners Club cards are accepted.

3-PRODUCT STOCK

If due to a lack of stock in our warehouse as a result of a computer or logistical error, your current total or partial order could not be delivered, you will be informed by your

e-mail address or telephone contact with you. With the confirmation of the product and / or the subsequent order, shipment, or reimbursement of the full or partial amount

and / or cancellation of the order.

4-CONDITIONS OF SHIPMENT.

wugum.nl sends you free of charge your order from our online website to the Netherlands when your shopping cart is at least  € 14,95  . In the event of not reaching  € 14,95  , the associated costs of Post.nl will be added depending on the order. Orders are sent with Post.nl.

5-METHODS OF DELIVERY, GENERAL TERMS AND CONDITIONS.

All orders placed before H 16:30 will be delivered the next business day. You will receive an e-mail confirmation and when your order is shipped.

6-WHEN DO I RECEIVE MY ORDER?

Your order will be sent via Post.nl, which means that once your order has been processed and shipped, the next working day will be delivered

Orders placed before 16:30 hrs will be processed the same day and delivered the next business day.

7-WARRANTY AND RETURNS.


In the case of return shipments, the shipping costs and return costs are always for the account of the customer. No claims are allowed after 15 days after receipt of the order.

1) Revocation and return right.

According to the right of withdrawal, the consumer has the right to cancel the contract within a period of 14 calendar days from the date of delivery of the order, based on the delivery date specified by Post.nl. Not applicable a fine for exercising their right of withdrawal or cancellation. To make a refund, you must contact us by e-mail: info@wugum.nl The reason for the return must be indicated (defect or damaged product in transport, wrong product or other reasons.) Until then we indicate the steps that must be followed to process the declaration. In case of receipt of the product with damage caused during transport, it is important that you take some pictures of the packaging and the damage.

2) According to the current regulations it is unfortunately not possible to return our products for reasons of health protection and hygiene. If you have questions or complaints you can always send an email to info@wugum.nl

3) Return for wrong product: if you have received a wrong product in your order, wugum.nl will resolve the error in the shortest possible time. For this to work properly, it is necessary that you first contact us via info@wugum.nl In no case will there be refund before we receive the status of the products in our facilities and have checked for defects.

4) Refund of a product for reasons that are not justified: You must contact us within 14 calendar days of the date of delivery of the order and we will then indicate the steps to follow in order to effect the return of the product. After receiving and checking the status of the products in our facilities, we will refund the amount corresponding to the price paid at the time of purchase (taking into account discounts and / or discount coupons).